SolidProfessor is a SolidWorks Solution Partner 100% focused on creating the very best self-paced multimedia training experience for users of SolidWorks and SolidWorks related products. The mission of SolidProfessor is to provide the highest quality and best training value for all levels of SolidWorks users. SolidProfessor products may be ordered direct or from a growing number of authorized resellers worldwide. It's the simple, effective and different way to learn SolidWorks.

We encourage you to email us your questions, comments or suggestions.

To email us, please use the contact form below.

SolidProfessor | 121 Broadway Suite 557 | San Diego | CA | 92101 | USA

Phone: 1.866.966.6977

Fax: 1.619.342.4849

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Please provide the following information. Username Operating System Please Select Windows 2000 Windows XP Professional Windows XP Home Windows Vista Other Windows Media Player Version Please Select 9 or lower 10 11 or higher When did you make your purchase? What are you having trouble with? Please Select LMS Installation Licensing Playing Videos Accessing a Purchased Course What course are you trying to access (please include the year)? Please review these Help topics: How do I get started with SolidProfessor? What is Check for Updates? How and why should I do it? System Requirements Does SolidProfessor provide any type of testing? Do SolidProfessor Courses include exercise files? Is it possible to create a custom course in SolidProfessor LMS? How do I add courses to the SolidProfessor LMS interface? How can I Save and Share my Custom Lesson Plan? Please review these Help topics: Video isn't playing correctly or a black screen appears when trying to play video. How can I fix the problem and make sure my system is compatible to play videos? I have a problem with a single video lesson. It ends before it’s supposed to. How can I fix it? Video disappears or turns purple and green I'm experiencing poor video quality. Is there anything I can do? Please review these Help topics: I just downloaded SolidProfessor LMS and the program will not install. What can I do? Licensing How do I upgrade to SolidProfessor LMS v2? Windows Media Player indicates a Security Component needs to be upgraded. When I click “Yes” to proceed with the upgrade, nothing happens. What is going on? Why do I receive Error #438 when requesting a license? Why do I receive Error #10002 when requesting a license? When I click on a lesson, no video plays. All I see is a black screen. What is going on? Why do I get errors when trying to obtain a license (errors 87, 10065, 10113, or 10114)? I have followed the licensing procedure but the Play button is not active, why? Have you visited our support page?
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