Support
At SolidProfessor we value your business and respect your time. If you have any trouble with our products, please let us help you so you can get on with your SolidWorks learning!
Interactive Help
If you don't find an answer a support ticket will be created.
We may have an immediate solution! Please review the following Frequently Asked Questions:
- Installation Video
Watch our SolidProfessor Installation Video for a detailed explanation of the installation process.
If you did not find a solution, please continue with your support ticket...
We may have an immediate solution! Please review the following Frequently Asked Questions:
- How do I get started after purchasing?
This Installation Video will guide you through the installation process.
Having Trouble? Refer to the troubleshooting articles below.
The license is never retrieved, the window freezes or remains white for an extended period of time. (?)
The Play button never becomes active, my videos won't play. (?)
- System Requirements
Click Here to view the SolidProfessor installation video! We'll show you how to install the LMS Software, load your courses and retrieve your license!
Windows® XP, Vista or 7 Operating System
Internet Explorer 7 or better
1024 x 768 or better display resolution
Windows Media Player® 11 or better (?)
Microsoft® .NET 3.0 Framework
500 MB Disk Space Minimum (more depending on number of courses loaded)
DVD ROM Drive
Pointing Device
Speakers
- Does SolidProfessor provide any type of testing?
Yes. SolidProfessor provides self-assessment tests that can be accessed from within the SolidProfessor LMS interface (Tools, Online Testing), or online by Clicking Here. When you complete the test your results will be e-mailed to you!
- Do SolidProfessor Courses include exercise files?
Yes. Exercise files can be accessed from within SolidProfessor LMS using the Tools drop-down menu and selecting Download Parts.
- Is it possible to create a custom course in SolidProfessor LMS?
Yes. In SolidProfessor LMS use the Create Lesson Plan icon, or click Tools, Create Lesson Plan. You can create multiple lesson plans and drag-and-drop lessons from any course into your Custom Lesson Plan.
- How do I add courses to the SolidProfessor LMS interface?
Click Here to watch the SolidProfessor installation video!
Launch SolidProfessor LMS and click the Add/Remove Course icon, or click the Tools drop-down menu and select Add/Remove Course. Follow the on screen prompts to add the desired course(s) either from DVD or to download from the web. With either method you can begin viewing lessons as they are loaded.
- How can I Save and Share my Custom Lesson Plan?
To share a Custom Lesson Plan, first close SolidProfessor LMS. Then find the courses.spx and folder.xml files in your Windows directory at C:\SolidProfessor\SolidProfessor LMS\ Send copies of these two files, and have the recipient place them into the C:\SolidProfessor\SolidProfessor LMS\ directory, replacing their original files. SolidProfessor LMS should be closed before attempting to replace these files. Once replaced, launch SolidProfessor LMS and the new Custom Lesson Plans will be available.
If you did not find a solution, please continue with your support ticket...
We may have an immediate solution! Please review the following Frequently Asked Questions:
- SolidProfessor LMS
Click Here to download the LMS Software, our Installation Video will show you how to get started with SolidProfessor.
Having Trouble? Refer to this list of related troubleshooting articles.
I encounter an error when installing SolidProfessor LMS. (?)
"Cannot create file, when file already exists" when updating SolidProfessor LMS. (?)
- License Acquisition Page
You can access the SolidProfessor License Acquisition Webpage directly and retrieve your license, or you can click on an installed course inside SolidProfessor LMS and you'll be prompted to retrieve your license. Click Here to view our installation video which will walk you through the licensing process.
Before retrieving your license you will need to temporarily disable any Anti-Virus, Firewall or Internet Security software as these will prevent the license from being issued successfully. Once your license has been installed successfully you may re-enable your protection software.
Having Trouble? Refer to this list of related troubleshooting articles.
A Media Usage Rights Acquisition window appears containing garbled text and symbols. (?)
The Play button never becomes active. (?)
The license is never retrieved, the window freezes or remains white for an extended period of time. (?)
- DRM Reset Utility
Click Here to download the DRM Reset Utility.
If you are having trouble retrieving a license, or are prompted to retrieve a license over and over again a DRM Reset will need to be performed. To complete the DRM Reset, download the utility and save it to your desktop. Close any programs you have open and run the utility, your DRM files are now reset!
Having Trouble? Refer to this list of troubleshooting articles.
The DRM Reset did not work, my problem still exists.(?)
- DRM Test Video
Click Here to download the DRM Test Video.
Before you can view your SolidProfessor courses you will need to view this DRM Test Video. The video will prepare your Windows Media Player for the use of DRM license files. Upon playing the video, you may be prompted to install a security component upgrade. If the upgrade has already been installed, the video will begin to play immediately. After you have viewed the video, close the player and your system is ready to install your license!
Having Trouble? Refer to this list of troubleshooting articles.
A Media Usage Rights Acquisition window appears containing garbled text and symbols.(?)
I was not able to install the security component upgrade.(?)
Windows Media Player is not installed properly.(?)
- IT Specifications
Click Here to download our IT Specifications document
The IT Specifications document will help you resolve most network conflicts that you encounter when attempting to use or install SolidProfessor or one of it's components. Please ensure that the domains listed at the bottom of this document are accessible on your network, if a conflict is found you will need to add the conflicting domains to your safelist / whitelist.
- Windows Media Player 11
Need to download Windows Media Player 11? Click Here!
SolidProfessor requires Windows Media Player 11 or 12, older versions of the software will not work and are not supported. Using Windows Vista or 7? Your system comes preinstalled with a compatible version of Windows Media Player!
If you did not find a solution, please continue with your support ticket...
We may have an immediate solution! Please review the following Frequently Asked Questions:
If you did not find a solution, please continue with your support ticket...
We may have an immediate solution! Please review the following Frequently Asked Questions:
- How can I resolve this error?
To resolve this error simply browse to C:\SolidProfessor\SolidProfessor LMS\ and locate the file "Courses.spx". Right click on this file and uncheck the "Read Only" attribute, apply your changes and close the window, the error will then be resolved.
If you did not find a solution, please continue with your support ticket...
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- What can I do to fix this problem?
Properly uninstalling SolidProfessor LMS from your system and reinstalling will resolve most issues encountered when trying to launch the LMS. When reinstalling the LMS Software, ensure you use the newest version available Here.
Having Trouble? Refer to this list of common problems associated with the procedure above.
I am unable to uninstall SolidProfessor LMS.(?)
The error persists even after reinstalling on Windows XP.(?)
If you did not find a solution, please continue with your support ticket...
We may have an immediate solution! Please review the following Frequently Asked Questions:
- What can I do to fix this problem?
If you encounter an error when trying to update SolidProfessor, it's likely that uninstalling and reinstalling the LMS will resolve the problem. Please uninstall SolidProfessor LMS from your machine via the Control Panel then reinstall using the most recent version available Here. If you continue to to encounter an error when trying to install an update, create a support ticket and send us a screenshot of the error in question.
If you did not find a solution, please continue with your support ticket...
We may have an immediate solution! Please review the following Frequently Asked Questions:
- What can I do to fix this problem?
"An unexpected error has occurred in the application An error occurred creating the form. See Exception.InnerException for details. The error is: Retrieving the COM class factory for component with CLSID {XXXXXXXX-XXXX-XXXX-XXXXXXXXXXXX} failed due to the following error: 80040154."
This error, encountered on Windows XP, is caused by a conflict between your Windows Media Player and SolidProfessor LMS. To resolve this error please uninstall SolidProfessor LMS and reinstall using this Version. After reinstalling please ensure that you skip any available updates at this time. We are working on releasing a new version of the LMS that resolves this conflict, and will update this support article upon it's release!
If you did not find a solution, please continue with your support ticket...
We may have an immediate solution! Please review the following Frequently Asked Questions:
- What can I do to resolve this connection problem?
Click Here to download our IT Specifications document
The IT Specifications document will help you resolve most network conflicts that you encounter when attempting to use or install SolidProfessor or one of it's components. Please ensure that the domains listed at the bottom of this document are accessible on your network, if a conflict is found you will need to add the conflicting domains to your safelist / whitelist.
If you are unable to resolve your connection issue, please create a support ticket providing a detailed explanation of the problem you're experiencing and we will get back to you with the necessary troubleshooting.
If you did not find a solution, please continue with your support ticket...
We may have an immediate solution! Please review the following Frequently Asked Questions:
- What can I do to fix this problem?
Ensure that you've disabled any Anti-Virus, Firewall or Internet Security software that you have running on your system. If these are disabled and the problem persists it's possible that an additional network conflict exists. Download our IT Specifications Document and ensure that you have access to each of the domains listed here. It may be necessary that you add one or more of these domains to your safe-list / white-list prior to viewing the test video.
Still having trouble? Refer to this list of common problems associated with Test Video playback.
A Media Usage Rights Acquisition window appears garbled text and symbols.(?)
Error encountered when upgrading the security component, unable to install the upgrade.(?)
I am not prompted to install a security component upgrade, and the video does not play.(?)
If you did not find a solution, please continue with your support ticket...
We may have an immediate solution! Please review the following Frequently Asked Questions:
- What can I do to fix this problem?
If you are unable to upgrade the Windows Media Player security component due to a specific error, please create a support ticket using the link below and send us a screenshot of the error so that we can provide you with the necessary troubleshooting. If a "Web Help" page is available for your specific error, please ensure that you visit this page and make note of the troubleshooting provided.
If you did not find a solution, please continue with your support ticket...
We may have an immediate solution! Please review the following Frequently Asked Questions:
- What causes this problem?
You should only need to retrieve a license once to activate SolidProfessor. If you are prompted to retrieve your license more than once then your system is not configured to accept the SolidProfessor license. Our licensing uses Microsoft Digital Rights Management (DRM) technology which can only be accessed via Windows Media Player 11 or 12. If you have any Anti-Virus or Internet Security Applications running they must be temporarily disabled prior to retrieving your license.
- How can I configure my system?
1. Close all active programs then download and run this DRM Reset Utility. This will remove any existing DRM files that may have become corrupt.
2. View our Installation Video, which will guide you through the rest of the licensing process. Please note that disabling your Anti-Virus applications is not an optional step, if you encounter licensing trouble and have Anti-Virus software it is likely the culprit.
Having Trouble? Refer to this list of troubleshooting articles.
A Media Usage Rights Acquisition window appears containing garbled text and symbols.(?)
I was not able to install the security component upgrade.(?)
Windows Media Player is not installed properly, reinstall the player.(?)
If you did not find a solution, please continue with your support ticket...
We may have an immediate solution! Please review the following Frequently Asked Questions:
- What can I do to fix this problem?
To resolve this problem, close the pop-up window and press the "Alt" key on your keyboard. This will bring up the Menu bar for Windows Media Player, select Tools > Option > Privacy and ensure that both "Download usage rights automatically when I play or sync a file" and "Automatically check if protected files need to be refreshed" are enabled. Once you've made these changes you should no longer encounter the pop-up.
If you did not find a solution, please continue with your support ticket...
We may have an immediate solution! Please review the following Frequently Asked Questions:
- What can I do to fix this problem?
Please ensure that you've temporarily disabled any Anti-Virus, Firewall or Internet Security software running on your system. If these are disabled and the problem persists then it's likely an additional conflict exists within your network. Please download our IT Specifications Document and ensure that you have access to each of the domains listed here. It may be necessary that your IT Department add one or more of these domains to your safe-list / white-list before continuing.
If you did not find a solution, please continue with your support ticket...
We may have an immediate solution! Please review the following Frequently Asked Questions:
- What causes this problem?
When this occurs it means your system is not properly configured to play Microsoft DRM licensed content. To properly configure your system, download and play this DRM Test Video. You will need to follow the security upgrade prompts that appear when doing so.
Having Trouble? Refer to this list of troubleshooting articles.
A Media Usage Rights Acquisition window appears containing garbled text and symbols. (?)
I was not able to install the security component upgrade. (?)
Windows Media Player is not installed properly. (?)
If you did not find a solution, please continue with your support ticket...
We may have an immediate solution! Please review the following Frequently Asked Questions:
- What can I do when receiving this message?
If you reach this message you will need to submit a support ticket. Select the link below to create your ticket!
If you did not find a solution, please continue with your support ticket...
We may have an immediate solution! Please review the following Frequently Asked Questions:
If you did not find a solution, please continue with your support ticket...
We may have an immediate solution! Please review the following Frequently Asked Questions:
- What does this error mean?
Error #001 occurs when the SolidProfessor lessons installed on your computer are out of date. If you encounter this error after installing your lessons from a DVD, you will need to discard it. In order to install your courses you'll need to download the lessons from our server.
- How do I fix the problem?
1. Launch SolidProfessor LMS, from the Tools menu select Add/Remove Course, then select the "Remove Courses" link.
2. Select all of your installed media, with the exception of any 2010 content as these courses are already up to date, and select the "Remove" button.
3. Ensure that you have removed your SolidProfessor DVD from your computer then select all of the media you wish to install using the "Load Courses from Web" section.
4. Once you have installed the updated SolidProfessor media, Error #001 will no longer be encountered.
Having trouble? Refer to this list of common problems associated with the procedure above.
I encounter an error when attempting to remove my courses.(?)
I followed the steps and the error persists.(?)
I cannot log in to the Add/Remove Course section of the LMS.(?)
If you did not find a solution, please continue with your support ticket...
We may have an immediate solution! Please review the following Frequently Asked Questions:
- What does this error mean?
Error C00D11B1 is triggered when Windows Media Player has a conflict with a sound device or driver on your computer. Typically your computer will update these drivers automatically using Windows Update. Ensure that your system is configured to run Windows Updates regularly and be sure to install all presently available updates.
- What can I do to fix this problem?
Visit this Microsoft Support Page and select the Microsoft Fix It link found on the page. This utility should resolve the problem! If you continue to have difficulty please submit a support ticket using the link below.
If you did not find a solution, please continue with your support ticket...
We may have an immediate solution! Please review the following Frequently Asked Questions:
- What can I do to fix this problem?
This error means that a security component required to play your SolidProfessor content is corrupted. To clear the corruption please follow the instructions found on this Microsoft Support Page. If you are unable to resolve the issue, please submit a support ticket.
If you did not find a solution, please continue with your support ticket...
We may have an immediate solution! Please review the following Frequently Asked Questions:
- What can I do to resolve this connection problem?
Click Here to download our IT Specifications document
The IT Specifications document will help you resolve most network conflicts that you encounter when attempting to use or install SolidProfessor or one of it's components. Please ensure that the domains listed at the bottom of this document are accessible on your network, if a conflict is found you will need to add the conflicting domains to your safelist / whitelist.
If you are unable to resolve your connection issue, please create a support ticket providing a detailed explanation of the problem you're experiencing and we will get back to you with the necessary troubleshooting.
If you did not find a solution, please continue with your support ticket...
We may have an immediate solution! Please review the following Frequently Asked Questions:
- What does this error mean?
This error, which only occurs on Windows XP Professional x64, prevents your Windows Media Player from playing DRM protected content. Please submit a support ticket, including a screenshot of the error so that we can assist you further.
If you did not find a solution, please continue with your support ticket...
We may have an immediate solution! Please review the following Frequently Asked Questions:
- What can I do to fix this problem?
Please create a support ticket using the link below to report this error so that we can provide you with the necessary workaround.
If you did not find a solution, please continue with your support ticket...
